Alissa Dayne : Frequently Asked Questions


Welcome to ALISSADAYNE.COM FAQ page. Explore our shipping options, exclusive offers and fabulous shopper friendly features. If you have any questions that are not answered here please contact us at customerservice@alissadayne.com.

How can I be kept informed of any new arrivals or sales that AlissaDayne.com may offer? TOP
We appreciate your business and want to keep you up to date with our special sales! It is easy to know about our special discounts and exciting new arrivals. Simply register on our Mailing List Sign up page.

Do you offer Gift Certificates? TOP
Give the gift of choice. Our Gift Certificates have no expiration. They are available in denominations of $50-$500. To order please call 515.360.9339.

How does your wish list work? TOP
Thinking about buying an item? Move the item to your AlissaDayne.com Wish List and we'll store it for you. As long as they are available on our site they will remain in your Wish List. When you are ready to purchase your Wish List items, simply move them to your Shopping Bag and Checkout.

Get a second opinion, drop a hint, or just for fun, you may email your Wish List items to your family and friends. A great way to get what you really want for those special occasions...and still be surprised!

Are prices on AlissaDayne.com subject to change? TOP
Yes. AlissaDayne.com prices may change with out notice. Please expect to pay the price listed on your merchandise on the day of your purchase.

Is all Alissa Dayne merchandise accessible online? TOP
AlissaDayne.com features an extensive collection of AlissaDayne merchandise for online shopping. We continually add to our online merchandise offerings, so be sure to check back frequently! If you wish to inquire about an item previously viewed on our site, please call 817.201.3655 or email customer service with your questions or comments at customerservice@alissadayne.com.

Will sales tax be charged to my order? TOP
Only Texas and Iowa residents are subject to sales tax.

Is it secure to shop online? TOP
Yes, it is very secure to shop online at our site! We are dedicated in providing our customers with an excellent online shopping experience. We use the latest and greatest well tested technology for high security. Secure Sockets Layer (SSL) technology protects the information sent to us when you place an order by concealing it through encrypted codes.

What credit cards are accepted? What other form of payment is accepted? TOP
AlissaDayne.com accepts the following credit cards: Visa, MasterCard, American Express, and Discover. If you don't have one of the above named credit cards please contact us at 515.360.9339 for additional payment options.

When will you charge my credit card? TOP
Your credit card is charged upon placement of your order. Wholesale orders paid by credit card will be charged upon shipment of your order.

Will I receive a receipt with my order? TOP
Yes. You will receive an online receipt, followed by a printed invoice that you can use to exchange merchandises. The invoice will be included in your package.

Do I need to enter my information every time I place an order? TOP
No, not if you become a registered shopper. Our shoppers love to save time. As a convenience, you can register once and we will save your credit card, billing and shipping information on our secure servers. Simply click on "my account" at the top of the page and click "register" to begin

Will I receive an email confirmation after ordering? TOP
Yes. You will receive an email confirmation that your order was received. However, if you have not received your confirmation please verify your email address by clicking on "my account" at the top of the page or you may contact customer service at 817.201.3655 for further assistance.

How do I cancel an order? How do I change an order? TOP
We accept cancellations within two days of order placement. Cancellations or changes of online orders can not be done online - please email customer service at customerservice@alissadayne.com to cancel or change an order. Please reference your order number. Custom orders can not be canceled, changed or returned.

Why is my order on backorder? TOP
Items that are unavailable to ship at the time of your order will be marked on backorder. You will be given an estimated ship order date. Please be aware that your ship date is an estimate and will be subject to change. You will not be charged an additional shipping fee on backorders.

How do I remove items from my shopping bag without having to start over? TOP
The convenience of your shopping bag allows you to add and remove items at whim just before placing your order. In order to remove items from your shopping bag, click on the link at the top of the page to first view your shopping bag. To remove an item, simply click the "Remove" button next to the item. Change an items quantity simply by changing the number in the "quantity" field and click "change" to record your updates.

I am having problems processing my order, what should I do? TOP
We diligently monitor our website for errors and performance. Before continuing please make sure the problem is not on your end. Give it a few minutes and try again. If this proves obsolete please call customer service at 515.360.9339.

How can I track the status of my order? TOP
You can request an order status by emailing us at orders@alissadayne.com If your order has been shipped you may obtain a tracking number to view the status as it is in route. Please reference your order number.

When will my order be shipped? TOP
In stock items will ship immediately. Because our pieces are made to order, please allow 1-2 weeks for shipment on all other items. This time frame excludes large wholesale orders. Please contact customer service for an estimated shipping date.

Will you ship to PO boxes or APO/FPO addresses? TOP
For security reasons AlissaDayne.com will not ship to PO boxes or APO/FPO addresses. We will ship to any valid USA address. Please contact customer service for questions regarding international shipping.

How can I send a gift? Will the recipient receive the invoice? TOP
If this is your only order and you would like us to remove the invoice from this package, please email us at orders@alissadayne.com. For any specific gift wrapping options you may contact customer service at 817.201.3655 for any of the gifting options below.

Alissa Dayne Gift Box -
Your item will arrive ready for the giving-boxed with tissue paper, topped with a bow and a blank gift tag for you to personalize.

Or, if you are shipping the item directly to the recipient, we can personalize the card for you with a handwritten message of 15 words or less, at no additional cost.

What is your policy for returns or exchanges? TOP
AlissaDayne.com is as committed to achieving excellent customer satisfaction as we are committed to delivering high quality merchandise. Because our products are made to your order, we allow exchanges only. Return the unused item in its original sealed condition within 5 days and we will provide you with a store credit, less shipping costs. We do not provide refunds, store credit only. Please include invoice with the reason for your return. Please note that certain items cannot be returned. For further clarification on this please contact customer service 817.201.3655.

Where would I send my return or exchange? TOP
Please contact customer service for assistance at 515.360.9339 or customerservice@alissadayne.com.

How should I ship my return or exchange? TOP
Please pack your return in a secure package. If possible please use the original shipping package. We will not accept COD's. We strongly suggest utilizing shipping services from a carrier who can provide you with a tracking number to ensure that your package does not get lost.